At Solas Kidswear, your satisfaction is our priority. If you are not completely satisfied with any product, you may return it within 14 days from the date of receiving your order, subject to the following conditions, for a refund (as per your choice on the return form). Please ensure the returned product reaches us within this period.
Home Return Service
We are happy to offer a home collection service for returns for all orders that comply with our return policy. Each order shipped to you includes a pre-paid return label to facilitate the process.
Exchanges
We recommend placing a new order for any product you wish to exchange and requesting a refund for the returned product, to avoid stock depletion during return processing. We regret that we cannot hold products until returns arrive.
Return Conditions
The product must be in its original, unused condition, with all original packaging, tags, and branding.
Shoe boxes or any accompanying packaging are part of the product and must be returned in perfect condition.
We will not accept returns that do not include the original packaging or that show signs of wear or use.
Non-Returnable Products
Products damaged due to improper use or washing.
Products that have come into contact with perfumes, creams, or chemicals.
Shoes that have been tried on unclean or rough surfaces.
Return Fees
The return shipping cost will be deducted from the refund amount. This cost varies depending on the shipment's weight, size, and the customer's location.
Important Notes
International orders: Shipping fees, taxes, or packaging costs are non-refundable.
Solas Kidswear reserves the right to monitor and evaluate the number of repeated returns or cancellations.
In case of repeated returns or misuse of the return policy, we reserve the right to suspend or close the account, or refuse future orders.
Returns
At Solas Kidswear, customer satisfaction is our top priority. If you're not completely happy with any item, you may return it within 14 days of receiving your order (subject to the conditions below) for a refund. Please ensure your return reaches us within this timeframe.
Home Pickup for Returns
We’re happy to offer a home collection service for returns on orders that comply with our return policy. Each shipped order includes a prepaid return label for your convenience.
Exchanges
To avoid missing out on popular items, we recommend placing a new order for any item you'd like to exchange and requesting a refund for the returned product. Please note we cannot reserve items or guarantee availability until we receive the return.
Return Conditions
Items must be in brand new, unworn condition, with all original packaging, tags, and labels intact.
Shoe boxes and product containers are considered part of the product and must also be returned undamaged.
Returns that arrive without their branded packaging or show signs of use will not be accepted.
Items Not Eligible for Return
Items damaged due to wear, improper washing, or alteration.
Items that have been exposed to perfumes, lotions, sprays, or chemicals.
Footwear tried on rough or dirty surfaces.
Return Shipping Fees
The cost of return shipping will be deducted from your refund. This fee varies depending on the package weight, size, and location.
Important Notes
For international orders, shipping fees, gift wrapping charges, import duties, and taxes are non-refundable.
Bubbles Kidswear reserves the right to monitor return activity.
Excessive returns, policy violations, or cancellations may result in account suspension or refusal of future orders, at our discretion.
